CRM Specialist with 4 years of CRM and CXM experience, specializing in optimizing sales processes, designing user-centric interfaces, and developing project architectures and schedules. Proficient in CRM system design, data analysis, and process automation to enhance customer experiences. Optimized processes to deliver solutions aligned with business objectives. Leveraged technical expertise to translate business requirements into accurate technical solutions and designed end-to-end solutions. Experienced in developing CRM strategies, improving processes, and enhancing user adoption. Possesses strong competencies in business process analysis, requirement gathering, process modeling, and solution development, contributing to organizational efficiency improvements. Skilled in designing and implementing solutions across Sales, Service, Marketing (B2B & B2C), Portal(Experience Cloud), and Health Cloud. Experienced in presales analysis, license selection, and conceptual report writing, ensuring tailored solutions for business needs. Adept at creating actionable insights through data analysis and CRM analytics, blending technical expertise with strategic planning.